Healthcare Management Consulting Services
We partner with you to uncover and address your own set of unique needs and challenges.
Each of our healthcare clients have different business needs and different regulatory requirements that vary from state to state, across the country and sometimes around the world.
We partner with you to uncover and address your own set of unique needs and challenges.
We have a deep understanding of what it takes to make organizational improvements succeed, and we’re always ready to help you move forward.
Executive Recruiting Services
Is your healthcare company ready to make a change? Trying to fill a void? Looking for an expert? We’ve been helping companies build their teams for over 26 years. Now we can help you. With the business of healthcare constantly evolving, we can find you the talent your company needs to be successful.
If you need an experienced stand in for an executive level position our Lead Consultant, Jim Haggerty, can be retained to fill in while helping you recruit a permanent hire. If Jim is not available we have other contacts and colleagues that can fill specific roles in a temporary capacity.
Revenue Cycle Assessments And Advice
We use our revenue cycle assessment services to help your organization become more profitable. We do this by getting rid of duplicate billing along with helping you avoid delayed payments and denied insurance claims, all of which can significantly damage the financial health of your business, as well as your ability to thrive and grow. We advise you on all of the complexities and headaches of your billing and payment processes, freeing you up to get back to focusing on office operations and face-to-face time with your patients and staff.
Strategic Marketing Development
Our integrated marketing services have a reputation for excellence in the field of healthcare. We offer a variety of services from traditional advertising and public relations to search engine optimization, content marketing and social media management. Our goal is to develop customized marketing solutions designed to promote your brand, increase visibility and generate awareness among your target audience for maximum ROI. We use specific measurable tools to provide our clients monthly reports that show the growth and deliverables that were targeted.
Operations And Business Process Optimization
Today’s world requires organizations to be more effective, efficient and competitive than ever before. In order to stay ahead, today’s companies must understand and manage the fast-evolving causes of business inefficiencies, such as globalization, virtualization, technology changes and consumerism. As a full service consulting firm, we help clients evaluate their business processes, identify content gaps and implement change management strategies that improve overall performance by creating an efficient and streamlined workflow.
Information Technology And Data Analytics
We build a scalable, steady and sustainable Business Intelligence and Analytics infrastructure to support the targeted growth, diversification and operational excellence objectives identified in your strategic plan. We provide expert leadership through all phases of a technology solution, from RFP development to system optimization.
Behavioral Healthcare Consulting Case Studies
Healthcare is full of variables, such as the regulatory requirements mandated by the state, the makeup of the community you serve, the needs of each patient, and more. Healthcare business consulting can help you navigate these variables with ease.
Apogee offers consulting for healthcare companies, providing essential insights, practices, and training to help your operation run more effectively. If you’re looking for some examples of behavioral healthcare consulting, we’ll make use of case studies and explore how our services help in each scenario.
Case Study:
Courier Service Optimization Issues
Courier services are an important part of operating a functional behavioral healthcare business. The successful and efficient delivery of supplies is what will keep businesses running effectively. If things get complicated, these hurdles can create a slowdown and make it more difficult to help patients in a timely manner.
That was the issue faced in our first case study, where one medical center had problems getting the efficient courier service they needed. The issue was compounded by the fact that the business was interacting with multiple courier teams, not all of them working for the medical center. This made it more difficult to establish a system that provided efficient delivery services while coordinating the needs, restrictions, and abilities of each courier team.
Behavioral Healthcare Consulting Solution
Apogee can help resolve the issues in this case study by creating solid optimization strategies for both the courier teams and the center to follow. The key is to get a better understanding of the obstacles that need to be overcome, the skills that can be brought to the table, and the needs of the medical center in comparison to what the courier teams can reasonably provide under the best circumstances.
In this case, the behavioral health business was late in discovering how large a role technology plays in ensuring supplies can be delivered on time. However, technology implementation is also reliant on the company’s budget and the training implemented to ensure staff members can effectively use it. As technology changes, so too does a company’s ability to stay efficient and connected.
Apogee worked with both the behavioral health center and the couriers to ensure that the technology involved was standardized and used for maximum efficiency. One example of this is ensuring that all couriers have functional GPS tracking technology, so the center can track deliveries and plan accordingly. Of course, using multiple courier services at once is a significant contributor to inefficiencies in supply deliveries.
By working closely with each courier team, as well as the companies they represent, we were able to determine which courier services were the best fit for each delivery type. The courier service must fit specific criteria, such as being able to handle medical equipment and medicine safely and responsibly. We also required companies with excellent service records, consistently efficient deliveries, and positive reactions from their clients.
By ensuring that everything is handled by a single service with a consistent and reliable track record and creating a standardized framework of necessary technology, we created an efficient courier system and its associated training. The behavioral healthcare center can now adjust expectations to match the service they’re being provided, which avoids further pitfalls by ensuring all team members are on the same page.
Case Study:
Disagreements Among Leadership
A company is only strong if it can work together toward a common goal by following a mutually agreed-upon plan and acting as a functional unit. The leadership of any business is vital to ensuring that the business can thrive, both by keeping the team on task and developing an understanding of what they’re working toward. Unfortunately, problems with decision-making, often stemming from different opinions on how the business should be run, can stand in the way of success. A behavioral health organization can’t settle on an inefficient plan.
In this case study, the leadership members were unable to see eye to eye. As a result, the company began to fracture, with employees forced to take sides between the divided leaders. When a company is unable to work together, productivity suffers immensely, and the patients who need help are subject to inefficient care and diminished patient outcomes. To put it simply, because the management wasn’t able to work together, the employees weren’t, either, and the company couldn’t provide their best services to their patients.
Behavioral Healthcare Consulting Solution
To solve a dispute between company leaders, Apogee took the time to meet with each component of the company to get an understanding of the problem. Questions asked included how satisfied the employees were with their leadership, how their leadership positions were acquired, where the difference in opinion originated, and what goals the company had established. The primary goal is to provide help to patients in need while ensuring growth and earning a profit. When all stakeholders understand this goal, it is much easier to determine a solution to any issue.
By speaking to the employees, we were able to develop a clear picture of how the leadership was perceived. If there was roughly equal support for the leaders, then the way forward was to bridge the gap between the two factions with compromise and teamwork. However, if the company’s leadership was perceived negatively, then it may have been time to select or hire a leader that the company trusts while still respecting the work the previous leadership has done.
With Apogee’s healthcare executive recruiting services, a new leader can be found if one is necessary for the success of the company. This can be especially relevant if the current leadership isn’t providing the skills or results stakeholders are looking for. In this case, with the leadership unable to work together, a new executive can bridge the gap, offer new strategies, satisfy stakeholders, and help the medical group find a way to work together more effectively.
Case Study:
Financial Struggles
For any company, earning a profit is one of the main goals. Behavioral health clinics aren’t able to help their patients effectively without the funds necessary to purchase supplies, pay their staff, and keep the lights on. When a company struggles to balance its finances, major problems can arise – problems a consulting service is often tasked with solving.
In this case study, a large behavioral health clinic was struggling with its billing and payment processes. As a result, the company was unable to keep up with its bills, experiencing denied insurance claims, and struggling to keep track of patient payments, and the company’s financial health suffered. This made it more difficult to purchase necessary supplies, provide services to patients, and pay employees for their hard work. Without being able to handle their finances efficiently, the business suffered. Productivity took a downturn, and the aid of a consulting company was needed to turn things around.
Behavioral Healthcare Consulting Solution
The first thing to do to help a company handle its finances is to get an idea of where the money is going and the root of the payment issues. After diving into the workflow as well as the billing and payment framework to pinpoint the problem, Apogee was able to provide a strategy for correcting it. Additionally, any unique complexities within the clinic’s financial system were addressed to work through these issues and provide solutions that will make both systems easier to manage in the long run.
Many of these problems were solved with attention to better organization and a more streamlined method of dealing with bills and payments. For instance, the company in this case study was unable to keep track of bills and thus unable to keep up with incoming payments, making everyday operations both confusing and difficult.
By working with our behavioral healthcare management consultants, the problems the company was blind to were spotted and resolved, ensuring everything could run smoothly. Once the billing and payment processes were simplified and streamlined, the company could take its finances into its own hands and avoid repeat problems.
Case Study:
Marketing Failure
Healthy competition in the marketplace keeps every company doing its best and reaching the patients it is best positioned to help. Behavioral health centers, for instance, must create a brand name and become widely known to compete with the other brands in the marketplace. When such a company is unable to master its marketing, fewer patients will have access to vital services and medications.
The company in this case study was struggling to develop an effective marketing strategy.
Apogee’s help was truly valuable in this case, as without solid advertising, a company can’t hope to compete.
Behavioral Healthcare Consulting Solution
There’s no better solution to marketing problems than a carefully tailored, comprehensive behavioral healthcare marketing plan, which includes both traditional marketing and internet advertising strategies.
To help the center advertise properly, we first needed to assess the current marketing strategy. By noting the issues in the current marketing strategies, getting an understanding of the brand’s needs and goals, and developing a thorough understanding of the target market, we crafted a marketing strategy that lacks the original weak spots while filling in gaps. We know the importance of proper marketing for all brands, and by getting to know this behavioral health center and its unique voice and product line, we ensured the advertising schematic was improved across every platform.
The Benefit of Healthcare Consulting Service
As shown with these case studies, working with Apogee’s healthcare consulting can help your behavioral healthcare company handle any business problem. Our consultants have a unique understanding of what’s most important for each type of brand company we work with. Our behavioral healthcare consulting services can provide help with leadership recruitment, finances, marketing, operations optimization, and technology and data analytics – you can rely on us to provide the consulting strategies you need, no matter the hurdles your company needs to overcome.
If your behavioral healthcare organization is foundering, don’t wait to contact a professional, reliable business consultant who can provide the services you need without sacrificing the aspects that make your brand unique and valuable. When you contact Apogee for help, you begin working with a team of experts who can help you take your business to the next level, develop the tools and training needed to thrive, and help it grow with newfound strategies and success.
Want to Learn More About Behavioral Healthcare Consulting?
Our healthcare consulting services are centered around getting to know your business on a personal level, working with all employees to develop the correct strategies, and determining what went right and what went wrong with your current model in order to correct the path.
